Frequently asked questions
Common questions about WayWink.
Quick answers about the product, parent and driver experiences, live tracking, onboarding and pricing.
WayWink
What is WayWink?+
WayWink is a school transportation management platform that connects school administrators, drivers, parents, students, buses, routes, stops, trips, attendance and live transport information in one system.
Is WayWink only a school bus tracker?+
No. Live bus tracking is one part of the platform. WayWink also supports routes, stops, buses, drivers, students, parents, trip management, attendance, alerts, history and reporting.
Schools
What can school administrators manage?+
Administrators can manage routes, stops, buses, drivers, students, parents, assignments, trips, attendance, live journeys and transport records.
Can schools update their own data after onboarding?+
Yes. After the initial WayWink setup, authorized school administrators can continue adding and updating transport information.
Parents & drivers
What can parents see?+
Parents can view their linked children, live bus information, ETA, route progress, boarding or drop-off status, alerts, messages and attendance history.
Can parents tell the driver when a child will not travel?+
Parents can mark a child available or unavailable before a trip. That information can help the driver understand which students should be expected.
What does the driver app provide?+
Drivers can access their assigned bus and trip, route, stop list, expected students, ETA, attendance workflow, SOS action and previous trip history.
Tracking & safety
Does WayWink provide live GPS tracking?+
Yes. Supported deployments can provide live vehicle location within the active transport journey.
What safety-related capabilities are available?+
WayWink supports GPS visibility, geofencing, route deviation awareness, driver SOS alerts, student boarding records, authorized access, role permissions and audit history.
Is GPS or ETA always exact?+
No. Live location and ETA can be affected by device availability, network connectivity, positioning accuracy, road conditions and external services.
Onboarding & pricing
How does school onboarding work?+
The school provides its existing transport data and the WayWink team prepares the initial configuration. After launch, authorized administrators can maintain the system themselves.
How long does onboarding take?+
Timing depends on the amount and condition of the school transport data and the deployment scope. The implementation timeline is managed against the agreed SLA.
How much does WayWink cost?+
Pricing is based on the school deployment, including factors such as students, routes, fleet size, onboarding requirements, integrations and hardware where applicable.
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