Cancellation & Refund Policy

This Policy applies to the commercial provision of WayWink by Lansumtech to participating schools.

WayWink is not currently sold as an individual subscription directly to parents, guardians or drivers through the public WayWink website.

Parent and driver access is provided as part of a participating school's deployment. Accordingly, parents and drivers do not ordinarily have separate subscription fees payable directly to Lansumtech that can independently be cancelled or refunded.

Before or in connection with deployment, a participating school may enter into a School Agreement with Lansumtech.

The School Agreement may specify:

• subscription or service fees;
• implementation or onboarding charges;
• payment schedules;
• applicable taxes;
• contract duration;
• renewal arrangements;
• notice periods;
• termination rights;
• refund conditions, where applicable;
• service-level commitments; and
• other school-specific commercial terms.

Where a signed School Agreement contains a specific cancellation, termination or refund provision, that provision governs the relevant school deployment.

This public Policy does not override or silently amend separately negotiated commercial terms.

A participating school wishing to cancel or terminate its WayWink deployment should follow the termination procedure stated in its School Agreement.

This may include providing written notice within the period specified in that agreement.

Where a School Agreement does not specify a particular administrative contact for cancellation, an authorised school representative may contact Lansumtech at:

A cancellation request should preferably identify:

• the participating school;
• the authorised school representative making the request;
• the WayWink deployment concerned;
• the requested termination or cancellation date; and
• any other information required under the applicable School Agreement.

Lansumtech may take reasonable steps to verify that a person requesting cancellation is authorised to act on behalf of the school.

A WayWink deployment may involve work performed before or during launch, including configuration, onboarding, data preparation, deployment assistance, technical setup or other agreed implementation activities.

Whether any implementation, setup or subscription amount is refundable depends upon:

• the applicable School Agreement;
• the stage reached in the deployment;
• work already performed;
• services already provided;
• third-party or deployment costs already incurred, where applicable; and
• any rights or obligations that apply under applicable law.

Payment obligations that arose before an effective termination date are not automatically cancelled merely because the school later requests termination.

WayWink does not publish a universal "full refund within X days" promise because school deployments are individually scoped and commercially agreed.

Refund eligibility is considered according to the applicable School Agreement and the circumstances giving rise to the request.

A refund may be appropriate where:

• the applicable School Agreement expressly provides for one;
• an amount was paid to Lansumtech in error or duplicated;
• Lansumtech and the participating school agree in writing that an amount should be returned; or
• a refund or other monetary remedy is required under applicable law.

A refund is not automatically created solely because a school:

• chooses not to use functionality that was made available under its agreed deployment;
• changes its internal transportation arrangements;
• removes individual users, drivers, routes or students;
• requests cancellation after services or implementation work have already been provided; or
• experiences a temporary technical issue that is being addressed in accordance with the applicable service arrangements.

Nothing in this section limits a refund, remedy or right that cannot lawfully be excluded or restricted.

Lansumtech may suspend or restrict access in circumstances permitted by the applicable School Agreement or the WayWink Terms & Conditions, including where reasonably necessary because of:

• material non-payment;
• misuse of WayWink;
• a material breach of applicable terms;
• suspected unauthorised access;
• a security risk;
• conduct that may harm users or the Platform; or
• a legal or regulatory requirement.

A temporary suspension does not by itself constitute a cancellation of the underlying School Agreement unless the relevant agreement or written communication provides otherwise.

Fees and payment obligations during a suspension are governed by the applicable School Agreement.

Once a school's WayWink deployment validly terminates, authorised access connected to that deployment may be disabled in accordance with the applicable agreement and operational requirements.

This may affect access for:

• school administrators;
• drivers;
• parents and guardians; and
• other authorised users associated with the school.

Termination does not necessarily require all information to be deleted immediately. Certain information may need to be retained temporarily for contractual, operational, security, dispute-resolution or legal purposes.

Personal-data retention and deletion are addressed separately in the WayWink Privacy Policy.

An authorised school representative may contact Lansumtech regarding school-level data handling following termination.

Lansumtech may update this public Policy from time to time to reflect changes to:

• WayWink commercial practices;
• service structure;
• applicable legal requirements; or
• other relevant operational circumstances.

The latest version will identify its effective or last-updated date.

Updating this website Policy does not by itself amend a separately signed School Agreement unless that agreement expressly permits such an amendment.